Tourism & Law brings to the market the solution to the incorrect collection of ADM's

TOURISM & LAW, a law firm belonging to the InterMundial Group, has been specializing in the tourism sector for more than 10 years, advising, managing and working on a daily basis for tour operators and adapting new regulations to their daily activities. Prevention is its motto, and collaboration and assistance to agencies in the sector is its priority. As a result of knowledge of the sector and the differences between different tour operators, the concern of travel agencies over ADM's charges has increased in recent times, making the sale of airline tickets one of the least profitable products for agents. An ADM is a notice sent, usually by an airline to a travel agent, requiring the recipient to pay a sum of money to the sender. On the contrary, there are also ACM's, which are credit notes to the agency, when an agency determines that an airline owes money to an agent and for this reason, the agent issues an ACM stating the details of the assembly due and its origin. Therefore, with the objective of not constituting a “headache” more for agencies, taking into account the latest legislative changes, Tourism & Law has created a INNOVATIVE SERVICE which offers solutions to arbitrariness in ADM's charges. As is well known in the industry, charges authorized for a reservation that does not meet the standards constitute economic losses that are difficult to recover and, in certain cases, given the lack of technical knowledge on the part of the agents and the time they are forced to dedicate to these issues, they become “fixed expenses” for the company. In this sense, the causes are the issuance of an ADM, although they are innumerable, the most common are the following:

• Reservations that, after being canceled due to the passage of the reservation period, are rebooked for the same passengers;
• Currently, the well-known obligation to establish both the customer's last names on the banknotes, and as a result of their ratification, a charge is issued;
• Human errors committed by agents.

The well-known IATA Agents Handbook is another reason why agencies are forced to comply and are not entitled to a possible revision of the standard. On numerous occasions, sanctions are imposed for breaches of the Resolutions, however, they turn out to be disproportionate, they do not take into account the time during which the determined rule has been breached, the repetition, the amounts for delay... etc. For all these reasons, the firm has designed a COMPREHENSIVE SERVICE offering defense, both in the Dispute phase before the International Transport Association (IATA) and the subsequent phase of complaint before the competent courts. The innovative ADM's SERVICE offered by our firm, is the opportunity for travel agencies to cover their difficulties in assuming the costs generated by the corrections in the rates applied by IATA and, as a consequence, to acquire greater cost control of their company in the face of such uncertainties. ADM's SERVICE has been configured to provide security to travel agencies that receive notifications from ADM's, through the application of technical knowledge, by Tourism & Law lawyers, offering a comprehensive service based on the control of deadlines in procedures, as well as on their management. In addition, the most notable advantages of SERVICE offered are:

• Eliminate fraud in the collection of ADM's.
• Provide economic flexibility in the daily life of the agency.
• Provide security for agencies' transactions with airlines.
• Eliminate situations of dominant position in the market.
• Reduce operating costs.

Tourism & Law Abogados is available to all those travel agencies that want information about ADM's SERVICE, being able to go to our website or, write an email to rsaldarriaga@tandl.es.

Rosario Saldarriaga (T&L Attorney)