ADM'S Claim Service

The innovator ADM's SERVICE What does it offer TOURISM & LAW It is an opportunity for travel agencies to manage this problem professionally, and to avoid the costs generated by incorrectly charged ADMs, through the application of technical knowledge by the lawyers of TOURISM & LAW.

What is an Agency Debit Note or ADM's?

It is a request to rectify the rates applied by the travel agency when contracting airline tickets.
The rates that the travel agency must apply when booking a plane ticket are those set by the airline in compliance with IATA regulations.
This correction is based on the fact that, supposedly, the fare applied by the agency was not correct and the airline considers it necessary to make adjustments regarding the issuance of airline tickets.
In this claim, the airline will state the reasons why it must charge the travel agency and the economic amount that the travel agency owes to the airline.
Its purpose is for the travel agency to rectify the fare for which it issued the tickets, thus returning the amounts due to the airline.
This correction is requested on a monthly basis.

Who issues the Debit Note?

It is requested by the airline through IATA (from its BSP Link system). Therefore, it is IATA that notifies the travel agency of the amount to be paid to the airline.

What does the travel agency have to do when it receives a Debit Note?

• The agency must verify that the rates applied to each of the
The tickets issued are correct, in line with IATA regulations and
rates agreed between the agency and the airline.
• If you do not agree with the requested rectification, you must
report it to IATA, arguing your position in line with the regulations
from IATA.
• In some cases, the agency must return the amounts to the airline
corresponding to the rectification of the applied rates.

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These are some of the media in which the news is echoed:

• EUROPA PRESS
• NEXOTUR
• AGENTTRAVEL