Agencies' rights and obligations in case of cancellations due to COVID-19

Our colleague Fernando de Llano talks about vacation vouchers at AgentTravel. The current legislation on package trips until the entry into force of Royal Decree-Law 11/2020, of March 31, which adopts complementary urgent measures in the social and economic sphere, allowed the user to cancel the trip free of charge and with the right to a refund of the total price of the trip when the services confirmed by the organizer or the suppliers were substantially modified; or when unavoidable circumstances existed Read more