Telephone sale of package trips

What do I do when they call me on the phone to book a package trip?

This type of sale involves a series of essential requirements that agencies must meet, not only in terms of providing documentation regarding package trips and consumers, but also in terms of data protection, payments, etc.

1. Before the sale: you must provide clear, complete and easy to understand pre-contractual information.

2. During the sale, You must:

· Provide information about the package travel contract.

· Inform about data protection.

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Questions to consider during the process

• Once the sale is closed, how do you prove that you have provided all the information?

The law requires that it be done on a durable support, something that the customer can easily keep and consult. But is it enough to send this information by email? Can I send it via WhatsApp? Is it mandatory to also include the privacy policy?

• In addition, are you aware of the figure of the vulnerable consumer?

This type of consumer has specific rights that must be respected, and it is essential that you take this into account when making telephone sales.

These and more issues can make the difference between complying with regulations or not.

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