Telephone sales of package tours

What do I do when I receive a phone call to book a package tour?

This type of sale involves a series of essential requirements that agencies must comply with, not only in terms of providing documentation on package tours and consumers, but also in terms of data protection, payments, etc.

1. Before the sale: you must provide clear, complete and easy to understand pre-contractual information.

2. During the sale, you must:

- Provide information on the package travel contract.

- Inform about data protection.

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Questions to consider during the process

• Once the sale is closed, how do you prove that you have delivered all the information?

The law requires that this be done in a durable medium, something that the customer can easily keep and consult. But is it enough to send this information by email? can I send it by WhatsApp? is it mandatory to include the privacy policy as well?

• In addition, are you aware of the figure of the vulnerable consumer?

This type of consumer has specific rights that must be respected, and it is essential that you take this into account when making telephone sales.

These and other issues can make the difference between compliance and non-compliance.

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